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Shipping and Return Policy

Shipping

Pet Furniture

Since items are made-to-order, item will generally ship in 4-8 weeks after your order is placed.

Collars and Leashes

Standard orders will be shipped out 2 to 5 days after your payment has been processed. We deliver to Canada and the United States via Canada Post Light Packet Air. Canadian orders will be delivered within 4 to 7 days from the shipment date. United States orders will be delivered within 5 to 8 business days from the shipment date. 

Returns

Pet Furniture

At PUP & KIT we stand behind the quality of our products, and want our clients to satisfied with our items and service. However, currently all items are made to order so no returns can be accepted. The only exception is if the item is damaged upon shipment. If this is the case please contact us within 4 days of delivery or pick-up and we will be happy to sort out a return or exchange. If you have any issues with your product(s) please contact us.

Collars and Leashes

We guarantee our merchandise to be free of manufacturing defects, and will accept any defective item for exchange or return. PUP & KIT accepts exchanges and returns of unworn, unwashed, or defective merchandise within 30 days of original purchase. Please note, products ordered that are a custom size or colour are final sale and may not be returned or exchanged. Also note that on all exchanges and returns customers are responsible for paying for shipping and handling.